Can I get a refund?

If you're using TrafficStars and need to know how to request a refund, it's important to understand the platform's policies and procedures. Refunds are available under specific conditions, and the process varies depending on the timing and payment methods involved. In this article, we'll walk you through the criteria for refunds, the steps to take, and the important details to keep in mind to ensure a smooth process.

Refund policy

We proceed with the refunds of your remaining balance by user request in Live Support chat at TrafficStars.com. Write the reason for the refund and the payment method (i.e., SEPA, Paxum, Credit Card, Coingate, Wire Transfer, Capitalist). Based on the payment method you select, additional information might be requested prior to processing the refund. Refund requests are subject to review and approval by Traffic Stars. We reserve the right to deny refund requests that do not meet the specified criteria or violate our policies.

The first six (6) months from the initial deposit on our website will be considered as a trial period. During this time, you can request a refund of the remaining balance on your account if you are not satisfied with our website and have remained in compliance with our Terms and Conditions. For this period, transfer fees will not be deducted from the refund amount.

Following the six (6) month period, or as soon as you make a second deposit on our website, it is understood that a refund will be issued, provided that the minimum balance on the account is $250 for WIRE transfers, or $50 for other payment methods. A fee of 10% will be deducted from the refund amount.

If you are cancelled, terminated, or blacklisted by us for violating our Terms and Conditions, you are not entitled to a refund.

Please note: The refund process can take up to 15 business days. All funds credited to the account of the Advertiser within the frame of participation in bonus programs or similar actions of TrafficStars are non-refundable in any case and subject to the terms and conditions of such programs.