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Head of Customer Care – TrafficStars
Head of Customer Care – TrafficStars
Limassol, Cyprus

Responsibilities:

  • Drawing up standards and principles for the work of customer service (main communication channels: Intercom; email);
  • Build and lead Customer Care department;
  • Analyze statistics and compile accurate reports;
  • Develop standards and principles for working with clients;
  • Respond to customer service issues in a timely manner;
  • Develop customer satisfaction goals and coordinating with the team to meet them on a steady basis;
  • Hire and train new team members;
  • Present product updates to the team;
  • Communicate with key customers and partners, generate sales leads and build sustainable relationships;
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement.

Requirements:

  • Excellent English and Russian languages in both written and verbal communication;
  • Minimum 3 years experience in the similar position;
  • Confident knowledge of Intercom and knowledge of all the possibilities of the service
  • Experience in implementing WOW customer service;
  • Strong analytical and problem-solving skills;
  • Proactive and enthusiastic attitude;
  • The ability to work autonomously and within a team;
  • Excellent interpersonal skills;
  • Capacity to accept and utilize constructive criticism;
  • Experience on a similar position in an Ad Network will be your advantage.

We offer:

  • All-white salary above the market average;
  • Lack of dress code and bureaucracy;
  • A work laptop to choose from: Mac or PC;
  • Tickets to Cyprus at the expense of the company;
  • Work visa for employee and visitor visa for family members;
  • We provide housing for the first month;
  • Medical insurance and mobile communications;
  • Help with family relocation from any region;
  • Free lunches and drinks;
  • Always full baskets of fruits and all sorts of goodies in the office;
  • Free courses in English and Greek;
  • Payment for sports activities;
  • Partial fees for schools and kindergartens.

Join our team!

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